Connectx LogoConnectX

Smart Insights

The more tickets you handle, the better you get

Go beyond surface level analytics with smart suggestions based on real performance. Track call volume, resolution rate, and get custom tips to improve any KPI you choose.

Smart suggestionsAI-generated policy updates based on real signal
Improve any KPISet goals and continuously improve performance
Actionable insightsImplement and measure improvements instantly
Generate insightsCustom Suggestions
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AI surfaces prioritized recommendations with projected impact.

Prioritized Insights

Optimize peak hour staffing for faster responses

Operations
92%

Refine AI prompts for insurance queries

AI Training
78%

Add quick reply templates for appointments

Efficiency
65%

Implement sentiment escalation triggers

Quality
54%
Performance
Insights Found
4723%
High Impact
1215%
Projected Gain
+28%18%
Confidence
94%3%
Trend analysis

Boost support performance

Improve agents

Quickly fix flags

Catch signals and implement fixes before they turn into problems.

Choose an objectivePerformance Enhancement
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Select a metric like resolution rate, escalation rate, or customer satisfaction.

Prioritized Insights

Select metrics that align with business goals

Strategy
95%

Focus on one primary KPI at a time

Best Practice
88%

Review historical performance trends

Analysis
72%
Connectx LogoAnalysis ModeReal-time
Confidence98.4%
Powerful analytics

Smart suggestions

Get tips for improving your agent to reduce transfers, boost resolution, streamline operations, or any KPI you're working towards.

Generate insightsCustom Suggestions
Search...

AI surfaces prioritized recommendations with projected impact.

Prioritized Insights

Optimize peak hour staffing for faster responses

Operations
92%

Refine AI prompts for insurance queries

AI Training
78%

Add quick reply templates for appointments

Efficiency
65%
Confidence Score94%
Model usedConnectX Core

Seamlessly implement updates

implementation

Prioritize the most impactful updates

See projected outcomes for suggested changes so you can focus on the policy updates that will make the biggest impact.

Validate at scaleAuto Improve
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Review transcripts, run hypotheses across thousands of calls, and confirm the root cause.

Prioritized Insights

Analyzed 2,500 calls for pattern matching

Validation
98%

Root cause: unclear escalation criteria

Discovery
85%

Confidence interval: 95% accuracy confirmed

Statistics
76%
Sample size2,500 calls
VerificationPassed
how it works ?

Continuous feedback,
constant improvement

Turn every flag into an opportunity to refine your agent.

Get a personalized demo

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Start scaling your customer support with powerful AI.